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Customer Support Specialist

Email, Live Chat, Tickets & CRM

4.6 (192 Reviews) · 1,202 students
ByRakib Ahmed Freelancing & Upwork Coach · Top Rated Plus
9 Modules · 46 Lessons 11 hours on-demand video All Levels Bangla & English Lifetime Access Certificate included
৳ 1,990 ৳ 2,490 -20%
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Customer Support Specialist Watch preview

About This Course

Customer Support Specialist is a complete, project-based course — Email, Live Chat, Tickets & CRM. It is built for learners in Bangladesh who want practical skills that translate into real income, real jobs and real opportunities, and it works just as well for learners anywhere in the world.

Across 9 modules and 46 lessons (about 11 hours), you will work through Freelancing Market & Career Reality, Skill/Niche Selection, Offer & Service Packaging, Portfolio & Proof and more. Every chapter follows the same rhythm: key concepts, a hands-on step-by-step demo, applying it to your own project, and a real-world practice task.

The course is available in both Bangla and English with lifetime access, downloadable resources and a verifiable certificate on completion. You can ask mentors questions in the community at any time.

What You'll Learn

  • Master freelancing Market & Career Reality — from concept to real application
  • Master skill/Niche Selection — from concept to real application
  • Master offer & Service Packaging — from concept to real application
  • Master portfolio & Proof — from concept to real application
  • Master profile & Personal Positioning — from concept to real application
  • Master finding Opportunities — from concept to real application
  • Build real projects and portfolio pieces as you learn
  • Follow a clear next-step roadmap to jobs, clients or income

Requirements

  • A laptop or smartphone with internet
  • No prior experience needed — we start from zero
  • Willingness to practise 30–45 minutes a day

Who this course is for

  • Students & fresh graduates who want to earn online
  • Job holders looking for a remote side income
  • Anyone who tried freelancing but never landed a client

Course Content

9 modules · 15 chapters · 46 lessons · 11 hours total
1 Freelancing Market & Career Reality 7 Lessons · 1h 36m
Chapter 1.1 Freelancing Market & Career Reality: Concept & Why It Matters
Freelancing Market & Career Reality — key concepts for Customer Support Specialist Preview 13m Hands-on: Freelancing Market & Career Reality step-by-step Preview 11m
Apply it to: Email, Live Chat, Tickets & CRM 9m
Real-world case / practice task 19m
Chapter 1.2 Freelancing Market & Career Reality: Setup / Framework
Freelancing Market & Career Reality — key concepts for Customer Support Specialist 14m
Hands-on: Freelancing Market & Career Reality step-by-step 16m
Apply it to: Email, Live Chat, Tickets & CRM 14m
2 Skill/Niche Selection 6 Lessons · 1h 45m
Chapter 2.1 Skill/Niche Selection: Setup / Framework
Skill/Niche Selection — key concepts for Customer Support Specialist 16m
Hands-on: Skill/Niche Selection step-by-step 18m
Apply it to: Email, Live Chat, Tickets & CRM 16m
Chapter 2.2 Skill/Niche Selection: Hands-on Workflow
Skill/Niche Selection — key concepts for Customer Support Specialist 19m
Hands-on: Skill/Niche Selection step-by-step 17m
Apply it to: Email, Live Chat, Tickets & CRM 19m
3 Offer & Service Packaging 6 Lessons · 1h 25m
Chapter 3.1 Offer & Service Packaging: Hands-on Workflow
Offer & Service Packaging — key concepts for Customer Support Specialist 11m
Hands-on: Offer & Service Packaging step-by-step 17m
Apply it to: Email, Live Chat, Tickets & CRM 19m
Chapter 3.2 Offer & Service Packaging: Real-World Example
Offer & Service Packaging — key concepts for Customer Support Specialist 12m
Hands-on: Offer & Service Packaging step-by-step 14m
Apply it to: Email, Live Chat, Tickets & CRM 12m
4 Portfolio & Proof 6 Lessons · 1h 29m
Chapter 4.1 Portfolio & Proof: Real-World Example
Portfolio & Proof — key concepts for Customer Support Specialist 10m
Hands-on: Portfolio & Proof step-by-step 20m
Apply it to: Email, Live Chat, Tickets & CRM 18m
Chapter 4.2 Portfolio & Proof: Mistakes & Troubleshooting
Portfolio & Proof — key concepts for Customer Support Specialist 9m
Hands-on: Portfolio & Proof step-by-step 15m
Apply it to: Email, Live Chat, Tickets & CRM 17m
5 Profile & Personal Positioning 6 Lessons · 1h 37m
Chapter 5.1 Profile & Personal Positioning: Mistakes & Troubleshooting
Profile & Personal Positioning — key concepts for Customer Support Specialist 13m
Hands-on: Profile & Personal Positioning step-by-step 19m
Apply it to: Email, Live Chat, Tickets & CRM 13m
Chapter 5.2 Profile & Personal Positioning: Optimization / Advanced Practice
Profile & Personal Positioning — key concepts for Customer Support Specialist 14m
Hands-on: Profile & Personal Positioning step-by-step 20m
Apply it to: Email, Live Chat, Tickets & CRM 18m
6 Finding Opportunities 6 Lessons · 1h 17m
Chapter 6.1 Finding Opportunities: Optimization / Advanced Practice
Finding Opportunities — key concepts for Customer Support Specialist 12m
Hands-on: Finding Opportunities step-by-step 14m
Apply it to: Email, Live Chat, Tickets & CRM 16m
Chapter 6.2 Finding Opportunities: Concept & Why It Matters
Finding Opportunities — key concepts for Customer Support Specialist 15m
Hands-on: Finding Opportunities step-by-step 9m
Apply it to: Email, Live Chat, Tickets & CRM 11m
7 Proposal/Outreach System 3 Lessons · 43m
Chapter 7.1 Proposal/Outreach System: Concept & Why It Matters
Proposal/Outreach System — key concepts for Customer Support Specialist 15m
Hands-on: Proposal/Outreach System step-by-step 17m
Apply it to: Email, Live Chat, Tickets & CRM 11m
8 Client Discovery 3 Lessons · 48m
Chapter 8.1 Client Discovery: Setup / Framework
Client Discovery — key concepts for Customer Support Specialist 14m
Hands-on: Client Discovery step-by-step 16m
Apply it to: Email, Live Chat, Tickets & CRM 18m
9 Capstone & 30-Day Plan 3 Lessons · 45m
Chapter 9.1 Capstone & 30-Day Plan: Hands-on Workflow
Capstone & 30-Day Plan — key concepts for Customer Support Specialist 9m
Hands-on: Capstone & 30-Day Plan step-by-step 19m
Apply it to: Email, Live Chat, Tickets & CRM 17m

About the instructor

Rakib Ahmed

Rakib Ahmed

Freelancing & Upwork Coach · Top Rated Plus
4.8 Rating 18,400 students 13 Courses

Rakib has earned over $250K on Upwork and Fiverr since 2016 and has mentored 18,000+ Bangladeshi freelancers to their first paying client. He teaches the exact profile, proposal and client-communication systems he uses every day.

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FAQs

What language is the course in?

Every lesson is available in both Bangla and English — you can switch at any time.

How long do I get access?

Lifetime. Once enrolled, you keep access forever, including future updates.

How do I pay?

bKash, Nagad, Rocket, card or bank transfer — instructions appear at checkout. The course unlocks once payment is verified.

Do I get a certificate?

Yes. Complete all lessons and download a verifiable certificate.

৳ 1,990 ৳ 2,490 -20%
Enroll & Pay